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1. #Sap crm web ui browser compatibility serial
2. #Sap crm web ui browser compatibility full
3. #Sap crm web ui browser compatibility registration

In addition to ad hoc planning based on customer requests, SAP service solutions also support the planned execution of service tasks. Requests in the system may contain information about what should be performed on which object, what resources are needed to process the request (materials, tools, service engineers or third parties), as well as the cost and revenue accounting method (internal costs or customer billing), etc. Planning and processing the service tasks, both warranty and non-warranty, by using different types of service requests is another service functionality. Additionally, the system enables the codification of the reported problems by using definable code catalogues that describe the problems, reasons, effects, actions to be taken, etc. Within the two solutions, you can use the so-called solution database, enabling you to quickly identify the reported problem and propose a solution based on the reported symptoms. This allows for rapid identification of customers calling and the use of the advanced features of telephone exchanges (recording calls, calling back to the customer, etc.)

#Sap crm web ui browser compatibility registration

Both systems allow the registration of service requests through the use of different types of documents (types of service requests) or through the call centre functionality and its integration with telephone exchanges. Request management is another process which is essential for customer services.

#Sap crm web ui browser compatibility serial

The main system objects used for this purpose include: installations, functional locations, equipment, components, materials with serial numbers. Service tools also allow you to map and manage customer technical objects used to carry out the service activities. equipment, spare parts, services) as well as warranty data (conditions, dates, coverage). The most important ones include mapping and management of master data, that is, information on customers, employees (responsible for customer relationships, service engineers, etc.) and materials (e.g. Basic functions – similaritiesīoth SAP CS and the service module in SAP CRM support a wide range of business processes implemented by the departments responsible for providing the services. By using interfaces, it is possible, for example, to integrate them with GIS (geographic information systems that allow of choosing an optimal route for service technicians), to transmit service requests to the technicians’ devices (laptops, palmtops, PDAs) or to access the module through web browsers and portals.

#Sap crm web ui browser compatibility full

Each of these tools gives access to the functionality supporting the business processes at all stages for companies providing customer services – from reporting the problem, through planning the works and their execution, to the invoice settlement and issuance.īoth solutions provide flexibility, allowing full integration with other SAP systems (ERP, BI), and also with external applications. These are SAP Customer Service (CS module of the ERP system) and SAP CRM Service. SAP offers two solutions that can be used to meet the needs in the service area. Therefore, a suitable data source is necessary for making service-related decisions and for their efficient processing. The reaction of the customer service, however, depends on the information flow rate and information accuracy.

One of the most important characteristics required from the service department is the speed of reaction allowing you to meet customers’ requirements, and thus gain their trust.